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Refund & Cancellation Policy

Welcome to The Art of Lashes & Nail by Anna. We are committed to providing you with exceptional beauty services and an extraordinary experience. To ensure clarity and fairness for all our guests, please review our store policies below regarding refunds, cancellations, and service guarantees.

1. All Sales Are Final (Non-Refundable Policy)

Due to the custom nature of our beauty services and for health and safety compliance:

  • Services: We do not offer cash, credit card, or digital refunds on any completed services (Nails, Lash Extensions, Eyebrow Microblading/PMU, etc.).
  • Products & Gift Cards: All retail products, beauty supplies, and gift certificates/gift cards purchased at the salon or online are final sale and non-refundable.

2. Our Service Guarantee & Touch-Up Policy

Your satisfaction is our highest priority. If you are not entirely satisfied with the outcome of your service, we are happy to fix it for you under the following conditions:

  • Nail Services (Gel / Acrylic / Dip):
    • We offer a 3-day guarantee on all nail services.
    • If your nail chips, lifts, or breaks within 3 days of your original appointment, please contact us immediately to schedule a complimentary repair with the same or available technician.
    • Note: Regular polish is not covered under this guarantee due to its natural wear time.
  • Lash Extensions:
    • We offer a 48-hour service window.
    • If you experience an unusually high amount of lash fall-out or discomfort within 48 hours, please reach out to us. We will provide a quick touch-up or adjustment at no extra charge.
  • Eyebrow Permanent Makeup (Microblading / Ombré Powder):
    • PMU results vary based on skin type, lifestyle, and aftercare compliance.
    • Minor asymmetrical adjustments or color deposits will be addressed during your scheduled 6–8 week touch-up session (as outlined in your treatment plan).

Important: Changes of mind regarding polish color, lash length/style, or eyebrow shape after you have approved them during your consultation and left the salon are not eligible for free adjustments.

3. Cancellations, Rescheduling & No-Shows

We request that you respect our technicians’ time, as appointment slots are reserved exclusively for you.

  • Cancellation Window: Please notify us at least 24 hours in advance if you need to cancel or reschedule your appointment.
  • Late Cancellations: Cancellations made within 24 hours of your appointment may be subject to a 50% service fee or forfeiture of your deposit.
  • No-Shows: Failure to show up without prior notice will result in a 100% service fee charge or loss of deposit, and future appointments may require full pre-payment.

4. Late Arrivals

  • We allow a 10–15 minute grace period for late arrivals.
  • If you arrive more than 15 minutes late, we may need to shorten your service duration or reschedule your appointment to avoid delaying the next guest. Applicable late cancellation fees may apply.

5. Right to Refuse Service

For the health and safety of our staff and clients, The Art of Lashes & Nail by Anna reserves the right to refuse service to anyone displaying:

  • Open wounds, severe skin conditions, or suspected contagious infections in the service area.
  • Unreasonable, disrespectful, or abusive behavior toward our staff or other clients.

Contact Us

If you have any questions, concerns, or need assistance regarding your recent service, please don’t hesitate to reach out to us directly:

  • Phone: [Phone Number]
  • Email: [Email Address]
  • Address: [Salon Address, State, ZIP Code]
  • Business Hours: [Hours of Operation]